OryxNode Policies

1. Acceptance of Terms

By creating an account, purchasing a service, or using any OryxNode product, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Eligibility

You must be at least 13 years old to use our services. If you are under 18, you confirm that you have permission from a parent or guardian.

3. Service Availability

OryxNode strives to provide stable, high‑performance hosting, but we do not guarantee uninterrupted uptime. Maintenance, hardware issues, and network conditions may occasionally affect availability.

4. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity occurring under your account.
• Ensuring your use complies with our Acceptable Use Policy.

5. Payments and Billing

All payments must be made in full at the time of purchase. Services automatically renew unless cancelled before the renewal date.

6. Suspension and Termination

We may suspend or terminate accounts that violate these Terms or our Acceptable Use Policy. Refunds will not be issued in cases of policy violations.

7. Limitation of Liability

OryxNode is not liable for indirect, incidental, or consequential damages arising from use of our services.

8. Modifications

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

1. Information We Collect

• Account Information: Email address, username, and billing information.
• Usage Data: Server metrics, resource consumption, logs, and support interactions.
• Cookies and Analytics: Used to improve functionality and user experience.

2. How We Use Your Information

We use collected data to:

• Provide and maintain hosting services.
• Process payments and detect fraudulent activity.
• Improve security and performance.
• Communicate billing, support, and service updates.

3. How We Share Your Information

We do not sell your personal information. However, data may be shared with:

• Payment processors.
• Infrastructure providers.
• Legal authorities when required.

4. Data Security

We use standard industry practices to protect your data, though no online service can guarantee absolute security.

5. Data Retention

We retain data only as long as necessary for service provision, legal obligations, and dispute resolution.

6. Your Rights

Depending on your region, you may have rights to access, correct, or delete your data. Contact support to make such requests.

To maintain reliable services for all users, the following activities are strictly prohibited:

1. Illegal Activities

• Hosting, distributing, or promoting illegal content.
• Engaging in cyberattacks or unauthorised access attempts.

2. Harmful Behaviour

• Using servers for DDoS attacks, malware distribution, or botnets.
• Hosting content that threatens or harasses individuals.

3. Resource Abuse

• Excessive consumption intended to degrade service for others.
• Circumventing service limits or attempting to bypass security controls.

4. Intellectual Property Violations

• Hosting pirated software, copyrighted material, or stolen content.

5. Misuse of Network

• Spamming, mass unsolicited messages, or other disruptive behaviour.

Violation of the AUP may result in immediate suspension or termination of service without refund.

OryxNode provides services at pricing significantly below typical market rates. To maintain service quality and sustainability, our refund policy is intentionally strict and highly favourable toward OryxNode.

1. General Refund Terms

Refunds are rarely issued and are granted solely at OryxNode's discretion. In most cases, all payments are final and non-refundable once a service has been provisioned.

Refund requests will be denied if:

• The service has been activated, deployed, or accessed in any way.
• Any amount of server resources, uptime, or compute has been used.
• The request is made more than 24 hours after initial purchase.
• The issue is outside OryxNode's direct control (e.g., network issues upstream, user configuration errors, third-party software bugs).

2. Limited Eligibility

A refund may only be considered under the following strict criteria:

• The service is completely non-functional due solely to an error on OryxNode's part.
• Our support team confirms the issue is caused by OryxNode infrastructure and cannot be mitigated or resolved within a reasonable timeframe.

Refunds will not be provided if the user declines to cooperate with troubleshooting or refuses reasonable fixes.

3. Strictly Non-Refundable Circumstances

Under no circumstances will refunds be issued for:

• Change of mind, accidental purchases, or purchasing the wrong service.
• Performance complaints stemming from mod/plugin misuse or third‑party software.
• Custom configurations, dedicated environments, or addon services.
• Promotional, discounted, bulk, seasonal, or custom‑priced orders.
• Violations of the Terms of Service or Acceptable Use Policy.

4. Prepayment, Renewals, and Cancellations

• Prepaid terms (monthly, quarterly, yearly) are non-refundable.
• Cancellation prevents future billing but does not entitle the user to a refund for unused time.
• Auto-renewal charges are non-refundable, even if the user did not actively use the service during the renewal period.

5. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute results in immediate, permanent service termination. OryxNode reserves the right to:

• Suspend all related accounts,
• Decline future service orders,
• Recover losses and fees associated with the dispute.

6. Refund Process

If your situation meets the extremely limited eligibility criteria, you may open a support ticket. If a refund is approved, it will be issued to the original payment method within 5–10 business days.

OryxNode reserves the final right to approve or deny any refund request for any reason.